Shipping policy

El SOL currently provides delivery services within Lebanon through our delivery partner, Wakilni.

1. Delivery Coverage

We currently offer delivery across Lebanon.

Delivery availability may depend on the destination and the operational coverage of our delivery partner.

Wakilni currently states that it provides delivery across Lebanon.

2. Delivery Fee

The standard delivery fee for orders within Lebanon is:

$5

The delivery fee is normally added to the order total and communicated to the customer before the order is finalized.

3. Delivery Time

Wakilni currently states that delivery across Lebanon is generally completed within approximately 24–72 hours, depending on the destination and circumstances.

Delivery times are estimates and may be affected by:

  • Traffic

  • Weather

  • Public holidays

  • Customer availability

  • Incorrect or incomplete delivery information

  • Delivery volume

  • Operational circumstances

  • Other circumstances outside El SOL's reasonable control

For deliveries outside central areas, the delivery driver may contact the customer to coordinate the delivery time. Wakilni's published FAQ similarly notes that delivery timing outside Beirut may vary according to daily driver routes.

4. Delivery Partner

El SOL works with:

Wakilni
Website: Wakilni

Wakilni provides e-commerce fulfillment and delivery services, including transportation of orders to customers.

5. Customer Availability

Customers should provide an accurate phone number and remain reasonably available to coordinate delivery.

If the delivery driver cannot reach the customer because of incorrect information, lack of response, or customer unavailability, the delivery may need to be rescheduled.

Additional delivery charges may apply in certain circumstances where a new delivery attempt is required.

6. Product Condition Before Shipping

Before shipping, El SOL may inspect and photograph or record the product.

Where applicable, an image may be sent to the customer before the product is handed over for delivery.

This is intended to document the product's condition before shipment.

7. Delivery Problems

If you receive a package that appears significantly damaged, please contact El SOL as soon as possible.

Please take photographs of:

  • The package

  • Any visible damage

  • The product

  • Any relevant labels or packaging

Send the information to:

Email: sales@mrselsol.com
Phone: +961 03 694 966

8. Cash and Card on Delivery

Where available under the delivery/payment arrangement, payment may be collected upon delivery.

Wakilni's e-commerce service states that payment can be arranged as cash or credit card on delivery depending on the business owner's arrangement.

9. Payment Before Delivery

Customers may also arrange payment before delivery through the payment methods offered by El SOL.

This may include Whish or a card payment arranged directly with El SOL.

To arrange payment through Whish or card, contact:

+961 03 694 966

10. Contact

For questions about shipping or delivery:

El SOL
Email: sales@mrselsol.com
Phone: +961 03 694 966